So you have contacted Epson to ask a question about the new sublimation printer that you have purchased. Irrespective of your question, the Epson representative’s first question is, are you using genuine ink cartridges?
Answer no to that and it is downhill all the way from there dealing with Epson. Why is that?
Epson’s only interest in selling you a printer is the number of new ink cartridges or bottled inks that you will purchase and use in the printer. Boiled down, the amount of money that you spend buying ink and cartridges from them.
They use words like “genuine” to describe their own cartridges that another company in China has manufactured for them. This of course suggests that all other cartridges are fake! This is not the case at all, they are an alternative to Epson’s cartridges
If you get into this situation, try asking the telephone representative what ink type your printer uses in the cartridges and then try asking what print head technology is used and how it operates. You will find that most of the telephone operators do not know, but what they do know, is that you have been mis-sold a printer if its not using Epson inks.
When you get to a specialised application for an Epson printer, dear god, at this point the Epson representatives have a duck fit. A printer used for dye sublimation printing, you have been mis sold because it can not work. Trying asking an operater why and the call will revert to “you are using the wrong ink” and therefore any warranty is void.
What they actually mean is they dont know what your talking about.
Epson ink cartridges will not work in dye sublimation printing. It is the wrong ink. To be clear it is the wrong type of ink and that is not because it is not Epson ink, it is because Epson do not supply dye sublimation inks for their desktop printers.
Epson do not support the application and that is why they will advise you that you have been mis-sold the printer. It is on the basis that they do not sell desktop sublimation printers or the ink, not yet at least. Watch this space!