Courier Deliveries & High-Value Printer Packages – Important Information for HobbyPrint Customers

At HobbyPrint®, we take great care when preparing and dispatching our printer packages and other high-value products. Many of our bespoke printer packages are carefully prepared specifically for the customer and can represent a significant investment, so we want to make sure they reach you safely and securely.

We have recently received a number of enquiries from customers who have contacted us because their tracking information shows that a parcel has been delivered, but the customer cannot locate the package.

We understand how worrying and frustrating this can be. This article explains how our high-value deliveries are arranged and what you can do to help ensure your order arrives safely.

How HobbyPrint® Arranges Your Delivery

Printer packages and other high-value or expedited orders are normally sent using a tracked delivery service with DPD or Royal Mail.

When we book your delivery, we provide the courier with the contact details supplied with your order, including your email address and/or telephone number where applicable.

Our delivery instructions are that:

• You should be contacted regarding the delivery date and, where available, the expected delivery time slot.
• The parcel should be delivered to the customer.
• A delivery photograph should be taken, showing the parcel at the delivery location, normally with an open door or other indication of the delivery point.

These measures are intended to provide an additional level of security and help ensure that your valuable package is delivered safely.

What Happens If You Change the Delivery Instructions?

This is where we have experienced some recent problems.

If you are unable to be at home when your parcel is due to arrive, the courier may give you options to change the delivery arrangements. For example, you may be offered the option to:

• Leave the parcel in a nominated “safe place”.
• Leave the parcel outside the property.
• Deliver it to another location.
• Leave it with a neighbour.
• Change the delivery date.

Please be aware that if you contact the courier directly and change the original delivery instructions, the responsibility for that revised delivery arrangement sits between you and the courier.

For example, if a parcel was originally booked for delivery to you and you subsequently instruct the courier to “leave in a safe place”, HobbyPrint® has no control over where the courier subsequently leaves the parcel or the security of that location.

If the parcel is then shown as delivered but cannot be found, the matter needs to be raised directly with the courier because the delivery instructions have been changed by the recipient.

Why We Recommend Changing the Delivery Date

If you know that you are not going to be at home, our preferred option is to change the delivery date to a day when you will be available.

For a high-value item such as a printer package, this is considerably safer than asking for the parcel to be left outside or in an unattended location.

Alternatively, if the courier offers the option, you may wish to arrange delivery to a trusted neighbour who is able to accept the parcel on your behalf.

This helps avoid situations where a valuable package is left outside a property unattended.

What If Your Tracking Says “Delivered” But You Cannot Find Your Parcel?

If you have received a notification stating that your parcel has been delivered but you cannot locate it, we recommend taking the following steps:

1. Check the delivery photograph

Check the courier’s tracking information and delivery photograph carefully. Look around the property and check any location where the parcel may have been placed.

2. Check with neighbours

If the parcel has been left with a neighbour or nearby property, check with your neighbours.

3. Contact the courier

If you still cannot locate the parcel, contact the courier directly as soon as possible.

The courier has access to the delivery record, GPS/location information, delivery photograph and details of any instructions provided for the delivery.

If you have changed the delivery instructions yourself, it is particularly important that you contact the courier because they are the party responsible for carrying out the amended delivery request.

4. Contact HobbyPrint® if you need assistance

We are always happy to help where we can.

If you have difficulty contacting the courier or need information about the original dispatch arrangements, please contact HobbyPrint® and we will do our best to point you in the right direction.

However, where the delivery instructions have been changed directly between the customer and courier, the courier remains the appropriate first point of contact for resolving the delivery issue.

Our Recommendation for High-Value Deliveries

When purchasing a bespoke printer package or other high-value product from HobbyPrint®, we strongly recommend:

If you are going to be out when your parcel is due to arrive, change the delivery date rather than asking for the parcel to be left unattended.

If available, arranging for the parcel to be delivered to a trusted neighbour is another good option.

A few minutes spent arranging a suitable delivery date can help prevent the disappointment, inconvenience and potential loss associated with a valuable package being left outside and subsequently going missing.

We Want Your HobbyPrint® Order to Arrive Safely

We put considerable care into preparing, checking, packaging and dispatching our printer packages. We use tracked courier services and provide the courier with the relevant customer contact information and delivery requirements.

Our aim is simple: to make sure your HobbyPrint® order reaches you safely and securely.

By working with the courier and ensuring that someone is available to receive your delivery, you can help us achieve this.

If you have any concerns about your delivery, please contact us and we will always do our best to assist.

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